HQ: Cincinnati, OH
100% Virtual Company
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Edoc Service Inc.

Culture is the Operating System of Everything We Do

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Edoc Service's History

Discover the culture and the people behind

"It is our hope that business leaders, armed with these principles, will review the role of ethics in their company and carefully consider decisions that could erode or improve the ethical culture."
Jim Mullaney
Founder & CEO
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Virtual Culture Model

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Forward Thinking Leader
-Stewardship vs. Ownership
-Servant
-Driven Leadership
-Adaptive to New Generation Workforce
-Interested in Long-Term Sustainability
-Willing to Give Up Status Quo
-Willing to Adopt Best Practices
-Tech as Advantage vs. Burden
Team Environment
-Win Win Win Concept
-Limited Department Divisions
-Self-Managing Professionals
Purpose + Principles
-Purpose-Driven
-Defined Operating Principles
-All Staff Buy-In
-Ethical Conduct
-Culture Match for Hiring
Edoc Service's Company History

Company Milestones over 29 years.

From humble beginnings to industry leaders, our journey is defined by the bold risks and breakthrough innovations that shaped who we are today.

Explore the key milestones that mark our path of growth and our unwavering commitment to excellence.

Important Edoc Company Milestones
Company Founded
1997- Company Founded

Company Founded

1997: Edoc Service founded
Medical Transcription
1999 - Medical Transcription

Medical Transcription

1999: Launch of Medical Transcription Division
Cincinnati Fast 55
2012- Cincinnati Fast 55

Cincinnati Fast 55

Edoc awarded one of the fastest growing companies in Cincinnati

Three Culture Pillars

We Give Away Trust First

Everyone Owns Their Work

Long-Term, Always

Culture Built on Trust

Operating Principles

Edoc Service works to share its business model with other companies who want to break free from what we see as the status quo. These are companies of all sizes who see promise in allowing employees to work with a high degree of freedom and autonomy—all guided by our shared values and operating principles.

The Edoc staff is our most valuable asset.
All staff is treated with respect, even between one another, with great care exercised to protect individual self-esteem.
The Edoc staff is afforded an atmosphere that is relaxed, fun, yet exciting.
They have the opportunity to learn and grow within the organization, and they are expected to remain loyal to the organization and be a contributor to the Edoc Team.
The organization is to start and stay on a course of growth.
We “partner” with clients rather than engage as a vendor.
We will deliver what we promise and not promise what we cannot deliver. We expect the same level of service from our suppliers.
We are a “continuous improvement” organization.
We capture learning’s from successes and from failures. Successes are celebrated and failures stand without blame. Systems are implemented or improved to build on successes and avoid repeat failures.
All Edoc staff is considered trustworthy and will be involved in company planning and goal setting.
The company is continually seeking technology that improves communication among clients and staff in a virtual environment.
Our goal is to become a “model” company in the virtual business community.
We are unselfish with regard to client servicing.
Client needs and objectives take precedence over our own. Our focus is on the success of our clients.
The assets of the organization are to be kept at minimum risk.
Edoc's Purpose & Vision

Our Shared Values

We at Edoc Service are transforming the business world through innovative services and authenticity.

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•We do not accept the status quo; we do what works.
• We believe and demonstrate innovative thinking and practice.
• Our service and processes are “new school” (current and timely) not “old school.”
• Our clients share with us the Edoc Service culture.
• Our virtual structure allows service from anywhere to anywhere.
• We believe in outsourcing not off-shoring.
• We ramp up quickly.

“transforming the business world…”

• We are a learning organization that is always improving our process for excellence.

• We are always open to new services consistent with the times and technology that fits our “hedgehog” (the core of our business, i.e. we are virtual).

• We focus on multiple service offerings.

“through innovative business services…”

• We operate from defined principles
• We accept the Ethical Business Guide
• We staff for culture fit before skill.
• We operate in a team culture.
• The success of our individual staff members is as important as client and company success.
• We partner with clients and suppliers.
• We consider all staff trustworthy and operate accordingly.
• We have identified 7 critical elements for sales and marketing and conduct ourselves accordingly.

“and authenticity…”


100% Virtual team

Jim Mullaney
Jim Mullaney
Founder & CEO
Kim Geiger
Kim Geiger
Vice President
Skye Haruyama
Skye Haruyama
Director of Partnerships
Teresa Steinmetz
Teresa Steinmetz
Office Manager
Alex Klaschus
Alex Klaschus
Brand Manager
Tanya Landreth
Tanya Landreth
Chief Technology Officer
Michael Messerli
Michael Messerli
Senior Developer
Kim Evans
Kim Evans
Scriptus Director
Micaiah Dawson
Micaiah Dawson
Customer Management
Hope St John
Hope St John
Customer Success Specialist
Daniel Hickman
Daniel Hickman
Client Success Specialist
Jill Diehl
Jill Diehl
Quality Assurance Specialist